Privacy Policy (POPIA Compliance)
Effective Date: January 2025
1. Introduction & Responsible Party
Debt Guidance (Registered Debt Counsellor: Carolina Guevara Harris, NCRDC3152) is committed to protecting the privacy and personal data of consumers in compliance with the Protection of Personal Information Act (Act 4 of 2013 - POPIA) and the National Credit Act (Act 34 of 2005 - NCA).
2. Information We Collect
To perform statutory financial assessments and administer debt restructuring under Section 86 of the NCA, we collect personal identification numbers, contact information, employment and income details, bank statements, and credit agreement records.
3. Purpose of Processing
Personal information is collected solely to assess over-indebtedness, communicate with registered credit providers, submit court or tribunal applications, distribute funds through registered PDAs, and issue statutory notices under the National Credit Act.
4. Contact Our Information Officer
If you have questions regarding your personal information, contact us at:
Debt Guidance Information Officer
Email: privacy@debtguidance.co.za
Telephone: 087 727 9777